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Sambil C. Mukwakungu is an award-winning academic who has been lecturing Operations Management, Food Production, and Quality Management at the 欧美福利100000 of Johannesburg since 2009. His passion for teaching and learning has allowed him to make a difference in at least one student鈥檚 life every year. He is a young researcher who is still establishing himself in knowledge creation with keen interest in Quality Management Systems, Service Operations Management, Lean Operations, Continuous Improvement, as well as business innovation and innovation in Higher Education. He was awarded Best Track Paper Awards at the 2016 IEOM Conference in Rabat, Morocco, also at the 2018 2nd European Conference in Paris, France, and he is together with his team from the IEOM UJ Student Chapter a recipient of the 2018 IEOM Outstanding Student Chapter Gold Award for exceptional chapter activities and contributions to the field of industrial engineering and operations management. He supervises master鈥檚 students in the field of Operations Management while completing his Doctoral studies at the 欧美福利100000 of Johannesburg.